Support Policy

Introduction

Welcome to COTXAPI.com, your go-to third-party platform for discovering products across a variety of online stores, including Banggood, Torrid, Etsy, Shein, Tomtop, AliExpress, Cupshe, GearBest, Utsavfashion, DX, Assos, and more. While we aim to provide you with a smooth shopping experience by consolidating product information, pricing, features, and specifications, we are not directly involved in the payment or shipping process.

Our role is solely as an affiliate marketer, which means the final purchase, payment, and any related transactions are processed by the respective merchant websites. Please review our Support Policy to understand how we can assist you.

1. General Assistance

We offer support for:

Product Information: If you encounter any issues regarding the accuracy of product descriptions, specifications, or pricing, feel free to contact us. Our team will verify the information and update it as needed.

Site Navigation: We assist with any queries related to using our platform, navigating categories, adding products to your cart, and more.

Technical Issues: If you experience any technical problems on our website (such as loading issues, broken links, etc.), please reach out to us for immediate assistance.

2. Limitations of Our Support

COTXAPI.com is not responsible for:

Product Delivery: We do not manage or oversee the shipping, handling, or delivery of products. All related inquiries should be directed to the merchant from which the product is purchased.

Payments & Transactions: We are not involved in payment processing. Customers will be redirected to the merchant’s website for final checkout and payment. Please contact the merchant directly for payment-related concerns.

Returns & Refunds: COTXAPI.com is not responsible for managing returns, exchanges, or refunds. Each merchant has its own return policies, and you should consult the respective store for their terms.

3. How to Contact Us

For questions about using COTXAPI.com, clarifications on our policies, or any technical issues, you can contact us via:

Email: cotxapi@gmail.com

Contact Form: Available on our Help page

We aim to respond to all inquiries within 48 hours.