FAQ (Frequently Asked Questions)

Welcome to the Cotxapi FAQ page! Here you'll find answers to the most common questions about our products, services, and policies. If you can’t find the information you need, feel free to contact us!

General Information

1. What is Cotxapi?

Cotxapi is an online store based in the USA, specializing in selling a wide variety of Chinese products globally. We offer everything from traditional items to modern electronics, fashion, and more.

2. Where do you ship your products?

We offer worldwide shipping. No matter where you are located, we aim to deliver our products to your doorstep. Shipping fees and times may vary based on your location and the items in your order.

3. How can I contact Cotxapi?

If you have any questions or need support, feel free to contact us at:

Email: support@cotxapi.com

Phone: +1 (209) 339-6254

4. Can I change or cancel my order?

Orders can only be changed or canceled within a short period after being placed. Please contact us immediately if you need to make a change. Once your order is processed or shipped, changes or cancellations cannot be made.

5. How do I return an item?

We offer a 30-day return policy. To return an item, please visit our Return Policy page for detailed instructions on how to initiate a return.

Order and Payment

1. How do I place an order?

Placing an order is easy! Simply browse our website, select the items you wish to purchase, add them to your shopping cart, and proceed to checkout. You will be asked to enter your shipping details and payment information to complete the purchase.

2. What payment methods do you accept?

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• PayPal
• Other payment options available at checkout

3. Can I use multiple discount codes?

Unfortunately, only one discount code can be used per order. Please check for special promotions or sign up for our newsletter to stay updated on future offers!

Shipping and Delivery

1. How long will it take to receive my order?

Shipping times depend on your location and the shipping method you choose during checkout. After your order is processed, you will receive a tracking number to monitor the status of your shipment.

2. Can I track my order?

Yes! Once your order has been shipped, we will send you an email with tracking information. You can use this number to track your order through the carrier’s website.

3. Do you offer free shipping?

We occasionally offer free shipping promotions. Please check our website or sign up for our newsletter to get updates on current promotions and free shipping offers.

Product Information

1. Are the products sold on Cotxapi authentic?

Yes, all products sold on Cotxapi are 100% authentic. We carefully source our products from trusted suppliers to ensure quality and authenticity.

2. Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale pricing for larger orders. Please contact us at support@cotxapi.com to inquire about bulk order pricing and discounts.

3. How can I know if a product is in stock?

Product availability is listed on each item’s page. If an item is out of stock, you will see a notification. You can also sign up for stock notifications to be alerted when the item becomes available again.

Account Information

1. Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account makes it easier to track your orders and save your details for future purchases.

2. How do I reset my password?

If you've forgotten your password, simply click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions on how to reset your password.

3. How do I update my account information?

You can update your account details by logging in and navigating to the "Account Settings" section. From there, you can edit your personal details, shipping address, and payment methods.