If you need help with an order, you've come to the right place. Below you'll find assistance with tracking your order, making changes, or resolving any issues related to your purchase.
1. Track Your Order
If you want to track the status of your order, please use the tracking number provided in your shipping confirmation email. Simply enter the tracking number on the carrier's website to see the real-time status of your shipment.
If you have trouble finding your tracking number or need assistance tracking your order, feel free to contact our customer support team.
Order Tracking Links
2. Modify Your Order
We strive to process orders quickly, but if you need to make a change (such as updating your shipping address or modifying your order), please contact us as soon as possible. We can only make changes to an order before it is shipped.
To modify your order, please reach out to us with your order number and the details of the change you'd like to make.
Email: support@cotxapi.com
Phone: +1 (209) 339-6254
3. Cancel an Order
If you need to cancel your order, please contact us within 1 hour of placing it. After an order has been processed or shipped, we are unable to cancel it. However, you can initiate a return once your item arrives if necessary.
To cancel an order, please contact us immediately with your order number:
Email: support@cotxapi.com
Phone: +1 (209) 339-6254
4. Issues with Your Order
If you experience any problems with your order, such as receiving the wrong item, a damaged product, or an incomplete order, we apologize for the inconvenience. Please get in touch with us immediately so we can resolve the issue as quickly as possible.
To report an issue, please provide the following information in your email or call:
We will do our best to resolve your issue as quickly as possible.
Email: support@cotxapi.com
Phone: +1 (209) 339-6254
5. Returns & Refunds
If you'd like to return an item, please refer to our Return Policy for instructions on how to start the return process. Our return policy covers most items within 30 days of receipt.
Once your return is processed, you will receive a refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
6. Payment Issues
If you encounter any issues with payment (e.g., payment was declined, charged twice, etc.), please contact us right away. We will investigate the issue and help you resolve it as quickly as possible.
To address payment issues, please provide the following details:
We take these matters seriously and will work to fix the issue promptly.
Email: support@cotxapi.com
Phone: +1 (209) 339-6254
We specialize in global shipping from China. Our service ensures prompt and reliable worldwide delivery for your e-commerce needs.
575 School House Road, Soso Mississippi 39480, USA
cotxapi@gmail.com
+209-339-6254
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